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Customer Support Specialist - Express Your Interest

Looking to join the support / services team at TransLoc? This is your opportunity to submit your information for when we open a role similar to this in the future. We are not currently hiring for a service administrator or customer support specialist, but please let us know you're interested and be among the first to know when we do. 


A snapshot of what you would do:

As a services customer support specialist, you will be providing customer support and professional services for TransLoc’s clientele. You’ll be helping our various customers utilize TransLoc products to meet their transportation needs, with the end goal of aiding their daily commuters so they reach their destination safely.

You’ll be able to directly impact customer relationships through one-on-one interactions, such as on-boarding new clients or building beautiful maps with real-time information. You’ll be able to demonstrate your leadership experience as we develop and optimize Service processes.

Would you fit in?

At TransLoc, you will have an opportunity to showcase your drive, customer support knowledge, and organizational skills while joining a company with industry-leading transit technology solutions. Our mission is to help revolutionize the experience of using public transportation, and we need smart, driven professionals who are eager to take us to new heights. You should be a well-rounded customer facing professional, of course; but just as important, you should be a well-rounded human being who wants to make a meaningful impact with your work.

What makes you happy at work?

  • Helping form positive customer relationships
  • Working inside of a high-growth technology company
  • Streamlining Services processes
  • Working with technology and building your knowledge base
  • Being a team player and collaborator

How do people at work view you?

  • Innate supporter
  • Organized and detailed
  • Somehow always positive
  • Process optimizer
  • Challenge embracer

Have you done all these things?

  • Established a good understanding of TransLoc and our mission
  • Previous Customer Support in a fast-paced environment
  • Analyze customer feedback to create, measure, and analyze service desk metrics for service improvements Track and implement changes to improve service desk performance.
  • Participated in Digital Project Management and in implementing MetaData Tracking
  • Worked with technology topics inside of electrical & computer engineering (hands on not necessary)
  • Experienced setting up or maintaining incident-tracking/support-ticket systems

Do you like perks?

TransLoc has an employee focus—after all, you are helping us become an exponential growth company. We offer competitive compensation packages and generous benefits. Our full-time employment benefits include: paid vacation time; medical, dental, vision (PPO) and HSA options; casual work environment; continuing education stipend; commuter transit subsidy. The cherry on top? We pay you a $1,000 bonus once a year when you go away for five days and take a legitimate, restorative vacation.

I love it, how do I take a step toward joining TransLoc? Apply and be sure to put some thought into the answers on the application.


This position is based in Durham, NC. 


To all recruitment agencies: TransLoc does not accept agency resumes. Please do not forward resumes to our jobs alias, TransLoc employees or any other company representative. TransLoc is not responsible for any fees related to unsolicited resumes.


TransLoc is an equal opportunity employer. TransLoc is committed to EEO for all employees and to providing our people with a harassment and discrimination free environment. All decisions at TransLoc are based on business need, individual qualifications, and job requirements without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. TransLoc will not tolerate discrimination or harassment based on any of these characteristics.

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