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Account Manager

About Us:
TransLoc’s mission is to help riders on public transportation reach their jobs and schools in the most equitable, accessible, informative and optimized way. Unlike other technology companies, we believe that public transit is central to the future of mobility and our products help agencies by bridging the chasm between today’s needs and tomorrow’s demands. Are you aligned with our mission and values? We want to hear from you!

A snapshot of what you would do:
As an Account Manager, you will be part of our dynamic Services team and a key contributor to TransLoc’s continued growth. Your key responsibility is to manage the relationship between TransLoc and our clients from the point of contract signature through renewal. As the internal liaison between our clients and our organization, you will be up for the challenge of juggling and balancing TransLoc’s business needs with the needs and goals of our clients, and at times leading conversations where those two interests are at odds.  

Your objective is to own customer retention, identify growth opportunities and reduce churn within your client portfolio.  On a day-to-day basis, you will help onboard new customers, set expectations around timelines and deliverables.  As well as conduct proactive discussions with our clients regarding the health of their account, identify opportunities where TransLoc can provide additional support for success, and resolve any issues that our clients may experience.   

What are we looking for?
At TransLoc, you will have an opportunity to showcase your communication, sales, presentation, and organizational skills while accelerating the adoption of our industry-leading transit technology solutions. You will help align team development while giving voice to client advocacy, representing both interests to create a shared purpose and foster strong growth. Your role will create a solid understanding of TransLoc’s products by explaining our value propositions, done so in a way that can be understood by all stakeholder types. Our mission is to help revolutionize the experience of using public transportation, and we need smart, driven professionals who are eager to take us to new heights. You should be a top-notch communicator, of course; but just as important, you should be a well-rounded human being who wants to make a meaningful impact with your work. In addition, we have a team-oriented dynamic with an autonomous work environment, so that needs to be an environment in which you thrive.

You possess the skills and attitude to...

  • Be a self-starter who gets things done
  • Have the ability to discern the business impact of your decisions
  • Be a critical thinker and pragmatic problem solver
  • Lead and navigate challenging discussions with customers to produce a positive outcome for all parties
  • Educate customers on features and functionality of TransLoc products
  • Guide customers through our onboarding process to achieve targeted service activation dates
  • Foster customer relationships with dynamics that shift and develop over long terms
  • Enforce customer product agreements and contract standards to ensure a level set understanding by all clients
  • Show off your creative communication tracks
  • Commit to leaving things better than you found them
  • Work inside of a high-growth technology company
  • Build lasting relationships
  • Get an opportunity to change the world

Are you...

  • Self-motivated
  • Organized
  • Dependable
  • A good listener
  • Fast learner
  • Level-headed and calm under pressure
  • Someone who doesn’t miss the details
  • One to say yes to any challenge

Have you done all of these things?

  • Gained a solid understanding of subscription billing and contracts (SaaS)
  • Enforced contract standards or product agreements
  • Researched and developed a good understanding of TransLoc's mission
  • Proven your ability to communicate effectively with customers at all levels of hierarchy in a company
  • Onboarded, managed and supported customers through a variety of lifecycles
  • Built a fundamental understanding of Salesforce and made it a part of your life

Do you like perks?
TransLoc has a people first focus—after all, you are helping us become an exponential growth company. We offer competitive compensation packages and generous benefits. Our benefits include: uncapped vacation time; paid holidays; medical, dental, vision (PPO and HSA) health plans; FSA accounts; casual work environment; continuing education stipend; commuter transit subsidy and on top of all that, we pay you a $1000 bonus once a year when you go away for five days and take a legitimate, restorative vacation. The emoji cherry on top? You will get ownership in the company!
This position is based in Durham, NC. 
To all recruitment agencies: TransLoc does not accept agency resumes. Please do not forward resumes to our jobs alias, TransLoc employees or any other company representative. TransLoc is not responsible for any fees related to unsolicited resumes. 
TransLoc is an equal opportunity employer. TransLoc is committed to EEO for all employees and to providing our people with a harassment and discrimination free environment. All decisions at TransLoc are based on business need, individual qualifications, and job requirements without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. TransLoc will not tolerate discrimination or harassment based on any of these characteristics.


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